Flood Restoration #2

Mark: Hi, it’s Mark Bossert from Top Local Lead Generation. Today we’re talking with BC Preferred Restoration, their manager, Jason Knox is going to be talking to us about what it is they do, what’s important about, the most asked questions they get when somebody calls, they’ve got a flooded basement. So welcome Jason, good to hear from you today, how’re you doing?

Jason: Yeah thanks Mark, doing well, how are you?

Mark: I’m good, so I guess when somebody’s basement is flooded the first question they ask you is a pretty obvious one, how soon can you get there?

Jason: Yeah, for sure, so it’s important to get on things quickly to prevent further damage, we offer 24/7, 365 days service and our response time is promised to be within one hour throughout our service area.

Mark: That’s really impressive, so when somebody, I guess when somebody calls and it’s two o’clock in the morning and the basements flooding I imagine that one of the things they want to ask you is, can this wait?

Jason: Yeah, sometimes that comes up for sure, I mean nobody likes dealing with things at two o’clock in the morning but again time, time is of the essence and we definitely want to take advantage of that by getting on things quickly so you know, I get to, I get to be the lucky person making those phone calls waking my guys up at yeah, two o’clock in the morning or whatever it might be but you know, that’s the business we’re in and we all accept that and provide that for our customers like I say, any time of day.

Mark: So why, let’s dig into that a little bit, like why is it important, what’s, what’s why wouldn’t it matter if there’s four feet of water in the basement for a few more hours?

Jason: Yeah, exactly so I mean water will continue coming in or could possibly coming in until you know, whatever’s causing that has been corrected. The faster we can get that corrected; you know the faster we can get the water out, the faster we can prevent water from migrating to other areas of the basement of the house that might not already be affected. A lot of times certain materials come into play as well that the faster you can get on removing the water from certain materials like carpeting and drywall for instance it helps in preserving these materials and in most cases you’re able to save a lot of these materials whereas otherwise you might have to be replacing these material at you know, at a higher cost.

Mark: So I imagine that one of the, another I know what would come up for me is, is this covered by my insurance?

Jason: Yeah, a natural question right, you’re dealing with an emergency like this and you want to know how much is it going to cost, you know it’s going to be a lot and you know you have house insurance and a very natural question, is this going to be covered so certain things are, certain things aren’t. Insurance companies look at you know, the cause and the origin of the water, if it’s you know, if it’s a water damage situation, where did the water come from and what’s causing it to happen, is it something that is a chronic outstanding, long outstanding issue that you know, may not be covered or is it something that’s happened you know, through no fault or knowledge of your own and it has happened suddenly which is, which is good and covered by insurance so these things can’t be answered with 100% certainty until you know, one of our representatives is out to assess the situation and you know, we’re trained in recognizing you know, these things and we help our customers in doing the same.

Mark: So, I guess that’s sort of the lawyers answer, it depends and I understand completely because it would depend if, if, if it’s a flood from external forces or water or rain or creek or is it you didn’t maintain your drains and do you guys work with that sort of stuff, do you help with homeowners with maintaining things and making sure stuff is you know, prevents that kind of catastrophic failure?

Jason: You know as a restoration company we, we deal with the emergency as it’s presented to us you know, doing the initial clean up and the removal of the water, the drying of the structure and then the replacing of the materials as need be. As far as maintenance to the actual plumbing systems and this sort of thing this is more something that is dealt with by a plumbing company which we can refer to our customers you know, whatever they might need.

Mark: Awesome. Is there anything else you’d like to say today Jason, what else should we cover here quickly.

Jason: Well just if you need to reach us in an emergency you can get us like I say 24/7, 365 anytime day or night at 604-295-8646 or through our website at bcpreferredrestoration.com and like I say, one hour response time, anytime night or day and we’re there to help you.

Mark: Great, thanks a lot Jason. Again that’s BC Preferred Restoration at bcpreferredrestoration.com or 604-295-8646, 604-295-8646. Thanks a lot Jason, have a great weekend.

Jason: Yeah, you too, thanks Mark.

Flood Restoration

Mark: Hi, it’s Mark Bossert from Top Local Lead Generation. We’re talking with Jason Knox from BC Preferred Restoration. We’re going through some of the details and frequently asked questions that folks have when they have a flood, they’re looking for restoration of any kind. Jason how are you doing this morning?

Jason: I’m doing well, thanks Mark.

Mark: So I guess the big question really is that I would think of right away is does BC Preferred do all the work or do I have to hire other trades people to, once you’ve cleared up my flood?

Jason: Yes, absolutely, one call does it all, you call BC Preferred Restoration and we look after you from start to finish throughout the restoration project, you know from the initial response to the emergency right through the drying stage and right through to the replacement of all the materials that need to be replaced, the rebuilt stage and yeah, like I say one call does it all.

Mark: So, you know one of the things mould is pretty um, as we talked about the last time, mould can be pretty dangerous stuff so are your workers at BC Preferred Restoration, are they certified in cleaning up this stuff?

Jason: No, really good question and I mean you want to make sure that the people you have in your home doing this type of work are, are trained properly to do it and understand you know the proper way to do whatever needs to be done be it cleaning or drying you know mould remediation etc. All of our technicians are trained and certified by the IICRC, this is the organization that basically sets the standard for protocol and general care in the restoration industry. IICRC stands for the Institute of Inspection Cleaning and Restoration Certification. Like I say all of our technicians are trained in the various aspects of restoration by this organization.

Mark: So here’s the how high is up question, how long is this restoration going to take?

Jason: Yeah, well that’s a very common question, everybody wants to get their life back in order as quickly as possible and we understand that. The first part of the job, the restoration job, the emergency part which is basically the cleaning and the tear out of the damaged materials and the cleaning and the drying, this is about a three to five day endeavour, o.k. varies a little bit the types of materials and how much water and etc., etc. but three to five days is the average for that, after that point most insurance companies want an estimate for the, for the next stage of the job, the final repairs but what BC Preferred Restoration says is that we can get through any job, emergency and final repairs in a maximum of three weeks, smaller jobs might be faster but there’s not going to be a job out there that can beat us past three weeks so this is a little bit dependent on the insurance company, you know, if it takes them a week to consider quotes and this sort of thing before we get to the final repair stage, this might alter our three weeks but if we’re left to run with a job, start to finish three weeks and we’re done.

Mark: Is there anything else you wanted to talk about around you know, these sort of common questions?

Jason: You know, just again how important it is to have, to know who’s working in your house and what give them the right to be there doing this work for you and, and leaving your home you know, or restoring your home back to you know, the way it was before this accident happened; knowing that you have you know, certified and qualified people working there, you know you have a dry Waller doing your dry wall, you have a certified painter doing the painting, we have plumbers doing the plumbing you know, this is all really important and it ensures that you get you know, the best possible outcome in the event of the restoration you need.

Mark: Sure, so you mentioned one thing, like you guys, one call does it all, do you deal with the insurance company as well?

Jason: Yeah, 100 percent, a lot of customers opt to have us just deal with everything and, and what that means is they want us to help them be a liaison between, between them and their insurance company, their insurance adjuster. This makes a lot of sense you know, we know how to talk the talk, we know exactly what the insurance company needs to see with regards to reports, pictures, and the list goes on and on and just to make the claim run smoothly, so yeah, absolutely a lot of customers just turn it right over to us and we run with it for them.

Mark: So that really takes a lot of the stress out of the whole situation. So I guess everybody if you, if you’re having any kind of flooding problems, you ever run into any sort of issues with water penetration into your home, the guys to call are BC Preferred Restoration. You can reach them at 604-295-8646, they’re also at bcpreferredrestoration.ca. There’s a lot of good information on that website so again bcprefferedrestoration.ca and we’ve been talking with Jason Knox. Thanks a lot Jason.

Jason: Thank you Mark. Take care.

Asbestos and Lead – What Do Homeowners Need to Be Aware Of?

Exploring the frequently asked questions about Asbestos and Lead contamination in your home – where might it be, what to do…

Mark: Hi, it’s Mark Bossert, Top Local Lead Generation. We’re talking with Jason Knox from BC Preferred Restoration and we’re talking about a very concerning subject today, asbestos and lead and lead, asbestos and lead. How are you doing today Jason?

Jason: Hey, I’m doing pretty good thanks Mark.

Mark: So what do homeowners need to be aware of with asbestos and lead?

Jason: Definitely, these are hazards that you know, they’ve been in our homes with us, these materials were used in building you know, throughout the years basically you know, the 40’s, 50’s, 60’s, 70’s, 80’s, 90’s even into the 2000’s with the lead paint. These materials are safe to have in your house if they’re lying just dormant, o.k., you don’t need to freak out and go tear your house down because you find out that you have asbestos in the floor tile or something but if you do have to disturb these materials you know, and they are present being lead or asbestos, certain precautions need to be taken you know, to ensure the safety of the people doing the work and also you know, the safety of you the homeowner and your family living in the house while the works going on.

Mark: So I guess you know, we see it on the renovation shows, they run into you know friable asbestos or whatever and I imagine the same thing happens if there’s a flood or any kind of work where you guys are involved; is that when you have to tear stuff out and you discover asbestos then the abatement procedures come into play, is that right?

Jason: Yeah, you’re absolutely right, that’s right, exactly what you said, you have a flood so we have to go in, we have to maybe tear down some drywall or tear out your flooring you know, to do a proper cleaning and drying in those areas let’s say. Before we do that we want to make sure that we’re not putting anybody’s health at risk and therefore we test for these materials again so it’s not to make these, in the case of asbestos make the fibres airborne so that nobody’s breathing them, right and this is when it becomes you know a great danger; this is when you’re like I say tearing these materials up.

Mark: So, what, what do homeowners do if lead or asbestos, or what do you do if you find asbestos and or lead present in materials that you’re tearing apart?

Jason: Yeah, so basically how it starts is we start by taking a small sample of the materials that we have to tear out, we take it to a lab that we work with and the lab basically analyze these samples and then you know, within a day comes back to us with the answer as to whether or not there’s asbestos or lead in these materials. If there is you know, it doesn’t change the scope of work that needs to be done, it changes the precautions that need to be taken when doing the removal of these materials and actually in this case what we do is we hire an asbestos or a lead abatement company to come in and do the removal of these items. They’re going to set up the proper containment and use the proper equipment to create negative air situations is what they call it, so basically everything they do is to protect the people there in the house while the works going on so as to not expose them to these materials.

Mark: So, where can you find lead and asbestos?

Jason: So a lot of different places within the house that’s potentially you would find these materials. The lead is basically in paint, the lead based paint, wall paint, floor paint, some of the old cabinetry, a lot of the shiny finish paint if you look throughout your house, there’s a chance that this contains lead, ok. With asbestos again many places throughout the house but some of the most common places where you’re going to find the asbestos especially during a renovation or a restoration project would be the drywall joint compound or the mud that is used to basically finish the drywall, the vinyl composite tiles or the vinyl sheet flooring quite often contains asbestos as well. The mastic or the adhesive that is used to keep these materials to the floor is another area where you’re going to find asbestos. Insulation a form of insulation called vermiculite insulation, it looks like almost like small pebbles, you’ll find it sometimes in older homes and inside the wall area underneath the subfloor for instance; quite often this material will have asbestos in it and it needs to be tested for sure to determine that.

Mark: So I guess even in old, really old pipe insulation and stuff as well.

Jason: Definitely, another good point, someone will duct tape it as well, like you say the insulating wraps on the coatings on the piping for sure, that’s another place that you’ll find it; some ceiling tiles another area where you’re going to find them, find asbestos I should say. But the rule of thumb basically is that if you run up against some material that you’re not sure if it contains asbestos, you take a sample of that material and you run it to the lab and the lab will tell you without fail. There’s no guess work, right? Nobody can look at a material and say this has asbestos or this doesn’t have asbestos, they can look at it and say you know, there’s a high probability that this contains asbestos but until it’s actually analyzed by a trained technician in a lab there’s no way to tell.

Mark: So is the safe removal of lead and asbestos covered by insurance?

Jason: Yup, absolutely it is you know they don’t want to, they don’t want to put anybody’s health at risk either, they being the insurance industry so absolutely, if it needs to be done, it needs to be done and will be paid for by insurance.

Mark: So I guess a couple questions come to mind, so first is lead, does lead get airborne, is that an issue with lead paint or is it just more in the disposal of a really toxic substance.

Jason: Yeah, it’s a lot less, you have a lot less concern about lead becoming airborne so you are right it is a lot in the disposal but also in the safe handling as it can also leach into through skin and this sort of thing so you want to be careful when handling lead based paint as well.

Mark: And is it fair to say that the older your place is probably is the higher the possibility that you’ve got asbestos?

Jason: Yes, absolutely, good question, I mean out here in BC anyways because it’s WorkSafe BC who looks after the safe work practices and kind of governs that, they don’t give you a strict date you know as it is for asbestos testing or when you’re going to stop finding asbestos but they, rather they say if you suspect that the material contains asbestos you need to have it tested and find out for sure. When are you going to suspect that it contains asbestos? The rule of thumb in our industry is that we use 1993 as kind of a cutoff date so anything built 1993 or prior is going to be tested you know, in my experience you’re right though we’re not finding asbestos in homes 1991, 1992, 1993 but most commonly in homes built you know in the 60’s and 70’s, even into the 1980’s.

Mark: The stuff must have been cheap, they’re putting it in everything seems like.

Jason: Cheap and a good materials, strong and it’s fire retardant so I mean it has a lot of good qualities and unfortunately not at the time we didn’t know the health affect that it would have on people, sometimes you just don’t know these things, now that we do know we do better and you cannot use asbestos in building materials here in Canada anymore, that being said like I say, a lot of the homes do contain it and we just need to be aware that it’s out there and test when appropriate.

Mark: Sure, great, this is great stuff and I think it’s a big concern you know, something that we all need to be aware of as we remodel you know, merrily along and as well as you know, if floods happen, if water damage happens that you have to be careful about your, especially in your basement is probably even an older part of your house is a lot of cases and if it’s been remodelled or has been finished in some way you, there’s a really good opportunity that there’s asbestos and lead, lead paint in there we well.

Jason: Yup, you bet, good point and if you do have any questions about you as a homeowner wanting to do a renovation at any time and want to know, what needs to be tested I can always help you out with that as well, come out and identify these areas for you, even take the samples for you and give you the information you’re going to need to be safe out there.

Mark: Awesome, so we’ve been talking with Jason Knox at BC Preferred Restoration, they’re one of the premier flood restorations, water damage restoration companies in Vancouver, greater Vancouver, Coquitlam, Surrey, all over the lower mainland basically. If you have any issues give them a call 604-295-8646. The rains are coming, get prepared 604-295-8646. Thanks a lot Jason.

Jason: Thank you Mark.

How to Prevent Floods and Water Damage in My Home

We’re discussing roofs, gutters, drains, sumps, back flow valve, piping, water pressure, fixtures, outside hose bibs… Monsoons start soon!

Mark: Hi, it’s Mark Bossert with Top Local Lead Generation. We’re here today with Jason Knox from BC Preferred Restoration talking about getting ready for the monsoon season. How are you doing today Jason?

Jason: Yeah, pretty good, thanks Mark.

Mark: So we’re getting down to the nitty gritty, so how do we prevent floods and water damage in my house.

Jason: Exactly, yes the season is coming; the rain’s a coming so now is a good time to start thinking about it for sure. Lots of different ways we can, we can get our house fall and winter ready, everything, you know from making sure that everything’s in good repair, all of our roof our gutter systems, drainage, you know make sure that all these things are clean and free, clean and free of debris, you know starting at the top having a look at your roof and just doing a visual inspection making sure everything looks the way it should, there’s not pieces missing and this sort of thing.

Gutters, I mean the leaves are going to start falling so you know, if you have an exposed open gutter system make sure that it’s clean and clear of the leaves as they fall and needles from the trees, you know, you might not want to get up on a ladder and do it yourself so hire somebody to do that, take the time and go around just make sure everything is flowing the way it should.

Make sure your downspouts are connected to your gutters; o.k. and that you know the downspouts are actually taking your water into your drainage system and if they’re not if you don’t have a drainage system they’re tied into make sure that they’re diverted away from the perimeter of your house so that, that water is just not soaking into the ground and up against your foundation; it’s a good idea.

Other things you want to think about any time of year really is keeping your drains, your drainage systems clean and clear so that’s your perimeter drainage for your storm system, your sewer drains, you know if you have a sump make sure that it’s inspected and works the way that it should be working. Every two years it’s recommended that somebody come in and inspect the systems around your house to make sure that you’re not going to be surprised by a sewer back up or the storm water backing up when the rains do come.

One of the things you want to think about you know as the temperature drops, we, we run into a lot of freezing pipes and this sort of thing, especially the exterior let’s say hose bibs you know where you attach your hose to the outside of your house, when it starts to get cool it’s a good idea to shut off the water supply to, to these hose bibs and then drain out the excess water so that the pipe doesn’t rupture.

Another thing again any time of year but always a good thing to check is your water pressure in the house, the house has a pressure regulating valve that basically reduces the water pressure that comes in you know, from the city so that it works properly with your various fixtures throughout the house. These things last about 10 years on average so you know, if you haven’t had it changed or inspected or had your water pressure tested this would be a good thing to do for sure and then just looking after you know, maintenance right, like if you see, if you see slow leaks coming from pipes or pinhole leaks and you’re looking at it and you’re thinking you know this might not be such a, such a big deal, well you’re probably right as long as you get on it right now but you know these little things can turn into big things. The problem can much worse over time so you don’t want to let it get to that.

Mark: There’s a thing I saw there’s a grabber or maybe I got the name wrong, there’s a, a fitting that you can put around if you have pinhole leaks so I guess, I know that that’s a temporary solution but it’s probably an indicator of a lot worse problems going on inside the pipes, is that right?

Jason: Yeah, you know I’m not a plumber and I do refer a company called All Good Plumbing, you can reach All Good at 604-283-9333 and if you mention that you heard about them here you receive 10% on any of their plumbing services so to answer your question yeah, I’m sure it exists. I’m not sure I would recommend that, I think you’re right tho I think it does indicates you know a pinhole leaks in one section of pipe probably indicates that the age of the piping throughout the house is a maybe something more to be thinking about.

Interesting story, a job that I’ve just had recently resulting from Poly-B piping so this is an old kind of a gray water pipe that was used back in the homes say like in the early 1980’s, probably through the 80’s it was most common, it’s found to be not, not a very good material, here you know, 20 some odd years later it’s, it’s breaking down and causing a lot of trouble for people. Insurance companies are figuring this out and are taking their measures as they always do. This customer, this customer found that he has a $25,000 deductible for any water damage resulting from this Poly-B piping. He wasn’t aware of this at first, was glad to find out and opted instead to have his house repiped at a cost of about $6,000 to him rather than pay a huge deductible you know and trying to carry that insurance from now on, right?

Some insurance companies will completely exclude water damage from Poly-B piping so if you do have the Poly-B piping definitely something to consider would be a repiping the house to some more modern materials.

Mark: Wow, and of course the guys who made Poly-B are long gone.

Jason: Yeah, there’s no going back to them at this point.

Mark: So we’ve been talking with Jason Knox about getting ready for winter. Have a look at your roof, is there any shingles cupping, what’s going on and how are your gutters, you don’t really, we don’t really think about how much square footage that actually concentrates of rain into one, a few different spots and if you, are driving all that down around your house, your house is in a swimming pool and that’s not a great idea so have a look at those, your drainage. I guess do you guys do any kind of scoping of drains or is that through the plumbing companies as well?

Jason: That is definitely a job for a plumber, again All Good Plumbing, you know they’re good technicians, the latest’s in you know most advanced technology, they can send cameras down the drains, have a look and then tell you exactly if there’s any problems, even show you, show you the picture as they’re going, it’s, that’s pretty cool actually.

Mark: Awesome, thanks a lot Jason, have a great day.

Jason: Yeah, you too, thanks Mark.

What Happens to Flooring When There is a Flood Cleanup?

Talking about flood restoration  – specifically flooring with Jason Knox  BC Preferred Restoration

Mark: Hi, it’s Mark Bossert from Top Local Lead Generation. We’re here talking about restoration of your home after a flood with Jason Knox from BC Preferred Restoration in Vancouver. How are you doing today Jason?

Jason: Doing great, thanks Mark.

Mark: so, we’ve just had some torrential rains, and we’re going to talk about flooring. So what happens to flooring when there is a flood cleanup?

Jason: Yeah, good question. Typically on most claims flooring is the biggest cost item, single item involved in the claim. In most cases it means, if it’s a substantial flood, it means tearing out and replacing the existing flooring so it turns into a pretty big job in most cases.

Mark: So what does the insurance company cover?

Jason: So insurance companies pay to restore things to a pre loss condition within your home after a flood so if it relates to flooring this means that insurance companies will pay to replace if need be flooring of comparable quality and kind in the affected areas and sometimes in even unaffected areas depending upon how your house is set up and whether or not your flooring is matching and running continuous throughout your hallways and other rooms in other areas, this sort of thing.

Mark: So, you’ve given me a three letter acronym. What is ICC?

Jason: ICC, so this is something the insurance companies use. It’s a company, it’s actually a private company out of Toronto and their purpose is to basically analyse flooring samples that are sent in by insurance companies and contractors to establish costs on the flooring, so they’ll tell you how much per square foot or yard that type of flooring is worth and where locally we would be able to buy that type of flooring. It’s a good way for the insurance company just to ensure that everybody’s playing on a level playing field, if you will rather than leaving estimates open to interpretation as it sometimes happens.

Mark: So, can I select different flooring other than what I had?

Jason: Yes, absolutely you can. Now insurance companies again will pay to restore to pre loss condition and we will establish what the allowable amount for your flooring is. You can take that amount and you can use it towards any type of flooring you want to see reinstalled possibly having to pay a little bit extra depending if it’s an upgraded style or type of flooring.

Mark: So what types of flooring would you say is kind of the best and I guess that’s really about what’s the most and least water resistant.

Jason: Yeah, I get that question all the time and for obvious reasons people going through a flood once is about enough in most cases and they don’t want to have to see all their floor ripped up again but bottom line I always tell people is that you shouldn’t choose based on what is going to stand up to the water the best, you should always choose based on preference, what do you like and that’s what it boils down to but if that is the question, what is most water resistant, you’re looking at basic sheet vinyl without a sub floor right, so you’re wanting to go straight onto your concrete slab with sheet vinyl. Tiles are good as well as long as your grout is intact and sealed; some stone tiles, same thing but you would have to have the whole tile sealed as well to make it completely water resistant, but again, you go through a flood once and you might not see it again for 25 years but you will be walking on those floors every single day, so go by preference, go by what you want to see, that’s what you should put down.

Mark: Yeah, it’s really more about how’s the outside of your house prepared to deal with the causes of the flood rather than trying to prepare the inside, in case.

Jason: Absolutely, yeah keep the water out. You know, common sense, too, certain materials like laminate flooring for instance isn’t going to stand up to water at all and you don’t want to be putting it in the high moisture areas like washrooms and laundry rooms. So use your common sense but at the same time, pick what you like.

Mark: So, we’ve been talking with Mr. Jason Knox of BC Preferred Restoration.ca. You can reach them at 604-295-8646. If you get in trouble these guys can help you out; they deal with everything for you, so they talk to the insurance, they get it all ready to go so you don’t have to worry about it. Thanks Jason.

Jason: Thanks Mark.